Frequently Asked Questions
Everything you need to know about your 12th Tribe order.
How long will it take for my order to ship?
We typically process and ship orders within 1-2 business days. Once shipped, standard delivery takes 3-7 business days depending on your location.
What is your return policy?
We accept returns for store credit on unworn items with tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific country and preferred shipping method.
How do I find my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fit notes in the product description.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately, and we will do our best to assist you before it ships.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer Buy Now, Pay Later options through Afterpay and Klarna for eligible customers.